When someone asks us to imagine a hospital waiting room, we’re sure you don't paint a very graceful picture. Monochrome and monotony added with gloomy people faces are what comes to our mind first. Every one of us is very familiar with the glum associated with hospitals. Unnecessary worry about a thousand things creeps at the moment you step in.
As you sit biting your nails in the nerve-racking ambiance, you start apprehending how your doctor's going to be, what diagnosis he will draw, etc. Your mind doesn’t stop racing and start getting more and more anxious. To create a more calming environment for the visitors, doctors have thought to upgrade the aesthetics a little.
Let us have a quick look at the ways in which you can uplift the distressing atmosphere and look at a hospital setting.
Waiting room seats:
‘Comfort' comes first when it comes to serving people. While we run after creating the perfect setting we often overlook the chairs, where visitors come and sit. This might seem a bit weird but the longer the wait, the better they are going to remember their experiences.
You can revamp the decor by opting for modular seating instead of the conventional waiting room benches or chairs. Long and wide cushioned seats provided with subtle, mobile separators complimenting body types can accommodating more people.
Following your budget, you can even opt for individual chairs if not couches. Good for people who don't like sharing seats with strangers or while they fill out personal medical forms.
You can also add life to your room by introducing artificial outdoor shrubs and bushes that would not demand your attention and care, unlike natural foliage. Remember to keep your chairs facing the reception. Special seating arrangement like higher chairs for the disabled or elderly is expected.
Don't forget to get some durable and wider varieties for obese patients. This will be more economical and will help you in the long run.
Pleasing reception décor:
Keep aside the cheerful spirit of the receptionist, and the furnishings should be enough to create a welcoming and accessible corner. An artificial boxwood hedge in planter beside the reception table would be a fantastic mark of sophistication.
Reception is the first thing a patient notices when they walk in. You may drop the idea of a confidential interview room and remember to build the reception desk at a place directly visible from the entrance.
The entrance should be warm and welcoming:
You can install artificial outdoor plants for the front door as a symbol of elegance and promise. Make sure the entrance is well lit. You can keep the coat, shoe racks, umbrella stands beside the front door, to ease out the obstruction.
A board at the entrance holding the doctors' names along with their timings clearly displayed can help to clear the clutter at the reception.
Carpet and curtains:
Choosing carpet on the floor would promisingly cut off of noise and provide a warmer feeling, although it is hard to maintain. Choosing darker colors that match with the furniture, would hide stains. Remember to put welcome mats where there is high foot traffic.
Choose light-colored breezy curtains to lock in that elegance. Outdoor topiary trees with lights beside the curtains will put a smile on everyone’s face.
Lighting and wall paint:
Fluorescent lights can make you feel restrained. Fill in the place with natural lights or the soft incandescent ones to keep up the comfort. Make sure you mix the lights with filters in such a way that they soften the glare. Hang them from overhead or place them on the table top, in any way they are going to give a cozy feeling and comfort anxiousness.
Size of the waiting room:
Who would want to sit beside a guy spilling his gut over the armrests or one coughing incessantly? Decide how many patients you want to accommodate in a particular time and chalk out the area and the number of chairs. Necessary after that.
Entertainment and decorations:
A separate stack of interesting, inoffensive, neutral and colorful magazines for kids and adults, a few good books to read for those who prefer hard copies more.
You can scatter the magazines over a set of tables to make them more accessible to the visitors.
Free Wi-Fi is a must in today’s busy schedule. Visitors can get their pending work done during the waiting time.
Play relaxing instrumental music in the background, to check the anxiety levels of the visitors. Satellite radio stations are good if they provide non-stop music.
Eliminating external stressors
A television set is a strict no-no, as it would only invite a lot of noise and stress. You may keep it at one corner just to keep the children engaged.
Don't just make your visitors sit in silence, instead you can install water fountains beside small artificial topiary trees that make serene sounds. This will relieve the tension and set out a more natural setting.
Offer them some healthy snacks like a small bowl of candies or mints to the kids for waiting patiently. Cucumber or lemon infused water can add to a soothing refreshment.
You can arrange for a tea or coffee bar for the families of patients accompanying them.
Ascent of serenity
Hospitals and nursing rooms have a characteristic smell of alcohol and medicine, and I’m sure nobody likes that. More often we tend to overlook this point until and unless we are trying to conceal a foul one.
You can light up scented candles to add bling of aroma that's not only facades the unpleasant ones but keeps you feeling fresh.
Remember to use a soft fragrance like that of essential oils or aromatherapy, and not the overpowering ones.
You can only provide a fantastic client experience only when you care about their senses. Compromising on any amenity cannot be compensated by others, no matter how better they get. Focusing solely on client satisfaction will only provide them with an all-rounded experience.